Frequently Asked Questions

Contact us at pmiliabusiness@gmail.com for anything not covered here.

How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout.

Can I modify or cancel my order?
Contact us as soon as possible at pmiliabusiness@gmail.com before the order is dispatched.

Will I receive a confirmation email?
Yes — check your spam folder if you do not see it within a few minutes.

Where do you ship to?
We ship worldwide — Germany, France, UK, US, Canada, and beyond.

How long does delivery take?
Germany & EU: 5–10 business days. UK & USA: 7–14 business days. Rest of the world: 10–21 business days.

How much does shipping cost?
Calculated at checkout. Free shipping available on qualifying orders.

Can I track my order?
Yes — tracking number sent by email once dispatched.

What is your return policy?
Contact us within 14 days of receiving your order.

What if my item arrives damaged?
Take a photo and contact us immediately. We will arrange a replacement or refund.

Can I exchange an item?
Yes, subject to stock availability. Contact us within 14 days.

Are your gift boxes ready to give?
Yes — beautifully packaged, no extra wrapping needed.

Can I add a personalised message?
Leave your message in the order notes at checkout.

Do you offer bulk or corporate orders?
Yes! Email us at pmiliabusiness@gmail.com.

How do I care for my mug?
Hand washing recommended to preserve the design.

How do I care for my jewellery?
Avoid water and chemicals. Store dry. Clean with a soft cloth.

How can I contact you?
Email: pmiliabusiness@gmail.com. Monday–Saturday, 9:00–12:30 and 16:00–19:30 CET.

Do you have a physical store?
Online only, based in Berlin, Germany.

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